Our account structure ensures that everybody using the platform has access to the information most relevant to them. The account structure is set up as follows (insert picture of account structure).
The admin account is usually held with those in commissioning, directors or business operations. This account enables the user to add clinical managers and monitor how many licences have been registered, and by which team, and how many licences are remaining for use. App registration is then broken down further by long-term condition, e.g. myCOPD, myAsthma, myDiabetes, myHeart. The clinical manager account holder also has the ability to update the self-management plan for their entire patient case load. No patient data is visible at this level.
The clinical manager account is usually held by a team lead, for example, a practice manager, Pulmonary Rehabilitation lead or Senior Nurse. This account enables the user to add clinicians within their team. They can also add themselves with a clinician account if they are patient-facing. The clinical manager can monitor how many licences have been registered, and by which clinician, and how many licences are remaining for use. App registration is then broken down further by long-term condition, e.g. myCOPD, myAsthma, myDiabetes, myHeart. No patient data is visible at this level.
The clinician account is held by anybody who is patient-facing, wishing to offer the app to their patients, such as nurses, GPs, social prescribers, physiotherapists and health care assistants. A clinician account enables the user to add patients, send notifications, view a live patient map, and access e-learning. This is the only level that can view patient data. Once patients are added, the clinicians will be able to see a list of their patients, which provides them with access to information on the patient’s symptoms and engagement with other relevant functions of the platform.
Through the clinician account, notifications can be sent to the entire, disease-specific, patient list. For example, a message can be sent to their asthma patients, to let them know that their flu vaccine is now available.