You notice in the patient list that a patient is currently outside of their targets for multiple values, including cholesterol, BMI and blood pressure, and they have not watched their smoking cessation video.

You message the patient to encourage them to watch their smoking cessation video, and advise them to watch the educational course. The educational course then supports with advice on how to keep their cholesterol, BMI and blood pressure values within the target range.

When reviewing the patient a few weeks later, you click on the patient in question from your patient list, and notice in their patient profile that they have now completed the educational course, and their target values have started to improve.