Need Help?

If you have a question about any of our courses or need support with a particular feature in one of your apps, or if you’re a customer experiencing technical issues, we’re here to help you.

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Frequently Asked Questions

I've bought a license, how do I give it to my patients?

To add a patient, you’ll need the patient’s name, date of birth, NHS number, email address and the app you wish for them to have access to. Read our patient Onboarding lesson for more details.

I can't log-in to a my mhealth app, what do I do?

Patients must first activate their account, using the activation link in the email sent to them by their clinician. To reset your password click here. If you still cannot gain access please contact Customer Services and have your user key or account email to hand.

I have a technical issue with a my mhealth app, who can help?

Our dedicated Technical Services Team are available on the phone or email from 8am to 5pm, Monday to Friday (excluding Bank Holidays): Call +44 (0)1202 299 583 or email

Do you make apps for any other long-term conditions?

We support COPD, asthma, diabetes and nine forms of heart disease, and more recently COVID-19. We plan to add more long-term conditions to our platform based on demand so if you have a particular need please get in touch.

How do I purchase a license to a my mhealth app?

HCPs can purchase blocks of licenses or an Unlimited License from our Sales Team who can get you up and running in under 72 hours. Patients can purchase an individual license from the NHS App Store.

Can I get access to a demo version of one of the apps?

Yes, absolutely. We can arrange a demo of any of our apps for you and your team or give you a username and password to access a demo version of our app for training purposes. Please contact Customer Services for more details.

Contact us

We're happy to answer any of your questions, please send an email to the relevant team. We're available Monday to Friday from 8am to 5pm, except bank holidays and will reply as soon as possible, usually the same day.