This function enables clinicians to add patients to the platform. To add a patient, please use option 1. The information needed to onboard a patient is their name, date of birth, NHS number and email address. Patients will need access to the internet with a suitable device and email address to use the app. 

NOTE – my mhealth has provided alternative scripts (2 and 3) for specific onboarding requirements for patients being monitored for COVID-19 purposes. These routes are not applicable to this app. 

Once added to the platform, the patient will automatically receive an email from my mhealth, where they will be asked to click the blue ‘Activate account’ button within the email to get started. The patient will then set up a password, and can then log in. The patient can use their email address and password to log in on any device.  

For the best experience, the patient should download the my mhealth app from the Google Play or Apple Store. The patient will need to search for my mhealth and download the app on to their smartphone or tablet. Using the app from the app stores enables other functions not available using a web browser such as access to push notifications, and the ability to connect to blue-tooth devices. If they are using a computer, they can access their login through the following web address –  

On entering the app for the first time, the patient will be asked whether they agree to the terms and conditions and privacy policy, before progressing. They will then be asked to enter their personal details and medication, before watching a short introductory video.  

There are remote onboarding scripts to support with onboarding patients over the phone. Posters, leaflets and letters are also available, and videos to display in clinics and waiting rooms. Please visit to download these for free.